Privacy Policy
NEANDERco.ltd ("the Company") protects your personal information in accordance with the Personal Information Protection Act of Korea and handles related requests promptly, as set out below.
Our principles for face and photo data
- Photos and voice captured in website demos are used only to create your result and are not stored on our servers.
- We do not perform facial recognition or create or store biometric identifiers (face templates).
- We do not use your photos or voice to train our AI models.
- We do not sell personal information.
- For photos taken at on-site event booths, the retention period and deletion method are agreed with the hosting client, written into the contract, and announced to participants on site.
1. Information we collect and how
| Purpose | Items | How collected |
|---|---|---|
| Inquiries & quotes (incl. estimate PDFs) | (Required) name, email, message / (Optional) phone, company, event details (type, date, attendees, venue) | Entered by you in the contact and online estimate forms |
| Company profile requests | (Required) name, email / (Optional) company, event being planned | Entered by you in the company profile form |
| Experience demos | Photos from your camera, voice from your microphone, answers you enter | Captured by you while using a demo (only with browser permission) |
| Visit analytics | Random per-browser ID, pages visited, time on page, referral source, device and browser type, approximate location (city level) | Collected automatically (IP addresses are not stored) |
2. Why we process it
- Inquiries & quotes: to review your request, reply with a consultation or quote, and contact you about a contract
- Company profile requests: to provide the profile and follow up
- Experience demos: to generate the AI result you asked for (discarded right after)
- Visit analytics: to understand site usage and improve the service
3. Retention and deletion
- Inquiry and quote data: kept for 3 years from the date of the inquiry, then deleted. If a contract follows, kept for the period required by law.
- Company profile requests: kept for 1 year from the request, then deleted.
- Demo photos and voice: not kept on our servers after the result is created.
- Visit analytics: kept in a form that cannot identify you, and deleted when no longer needed for statistics.
- Method: electronic files are deleted irrecoverably; printed material is shredded or incinerated.
4. Sharing with third parties
We do not provide your personal information to third parties, except with your consent or where required by law.
5. Processors and international transfers
| Provider | Task | Data | Location |
|---|---|---|---|
| Google LLC (Firebase) | Storing inquiries and visit analytics | Inquiry data, analytics | Republic of Korea (Seoul region) |
| Google LLC (Gmail) | Emailing new inquiries and profile requests to our staff | Inquiry and profile request data | United States and others |
| Vercel Inc. | Website hosting, relaying demo requests | Demo photos, voice, answers (relayed, not stored) | United States and others |
| OpenRouter, Inc. and connected AI model providers | Generating demo results | Demo photos, voice, answers | United States and others |
We entrust the following processing to service providers, some of which operate outside Korea. If you do not want your data transferred abroad, you can skip the relevant feature (such as demos) or contact us by email or phone instead.
6. Your rights
- You may ask to access, correct, delete, or stop the processing of your personal information at any time.
- Send requests to ok@neander.co.kr or call +82-2-336-3368 (mobile +82-10-8507-5121); we will act without delay.
- To delete a photo taken at an event, tell us the event name and the time it was taken. We will confirm with the client and process it.
7. Browser storage
For visit analytics we store a random ID in your browser (localStorage). It cannot identify you. You can refuse by clearing or blocking site data in your browser settings; the website will still work.
8. Security measures
- All traffic is encrypted with HTTPS.
- Only designated administrator accounts can read inquiry data.
- Demo photos and voice are processed without being stored.
- We keep the number of staff handling personal information to a minimum.
9. Privacy officer
| Officer | Yoo Jae-young (CEO) |
| ok@neander.co.kr | |
| Phone | +82-2-336-3368 / Mobile +82-10-8507-5121 |
You can also contact the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118) or the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972).
10. Changes to this policy
We will announce any changes on this website at least 7 days before they take effect.
Effective: 2026-09-26